Best Practices in Volunteer Management

This is a two-part workshop. One registration covers attendance at both parts.

Most Jewish organizations rely heavily on the efforts of volunteers. But these organizations also face a number of challenges in dealing with volunteers: recruitment of new volunteers, retaining volunteers, supervision of volunteers, and getting volunteers to move up in responsibility level to eventually become organization leaders. Participants will benefit by learning how to be better managers of volunteers, which will ultimately decrease the amount of arm-twisting they have to do to obtain volunteers for their organization's activities, decrease the conflicts that come with having unhappy volunteers, and help make their organizations' programs more successful

This workshop is led by Kerri Sandberg (see bio below), a professional volunteer management trainer. Part 1 of the workshop will include a handouts, case studies, discussion, and group and partner exercises to teach participants how to be better managers of volunteers. Part 2 of the workshop will be a followup discussion on what participants learned in Part 1, after everyone's had some time to digest and possibly put some of the ideas into practice. Part 2 will also include some additional discussion of best practices for dealing with difficult volunteers.

Part 1 takes place on May 18, 2008 from 9:30 - 2:30 at KTM. Light dairy breakfast and dairy lunch included. Part 2 takes place on August 3, 2008 from 9:30 - 12:00 at KTM, followed by dairy lunch and networking.

Contact Jen Gordon for additional information.

To register for this event send your name, organization(s, if any), contact information, and $20 registration fee to

• Volunteer Management Workshop
• Congregation Kadimah-Toras Moshe
• 113 Washington St.
• Brighton, MA 02135

Space is limited, so register early. (You may also register by email and pay at the door.)

Trainer bio: Kerri Sandberg has more than 15 years of volunteer management experience holding leadership roles with organizations including Age Center of Worcester, MA Executive Office of Elder Affairs, and UMass Memorial Hospital. She is currently the Director of Community Services for United Way of Central Massachusetts where she oversees the Volunteer Center and a variety of other community programs including the Youth Leadership Institute. Through the Volunteer Center, Kerri works to strengthen the capacity of local non-profit agencies by providing agency staff with comprehensive volunteer management training, program assessment and technical assistance. Kerri is a certified trainer for both adults and youth and has gained practical experience and key ideas through the mobilization of both volunteers and paid staff. She has managed volunteer programs of all sizes, focusing on recruitment, training and program development with a special emphasis given to low income and diverse populations.

Kerri believes that people are the key to an organization's success. The Volunteer Management Strategies Workshop combines real life experiences and interactive learning modules to strengthen participant’s capacity to develop dynamic volunteer involvement programs.

This event is funded by the Brookline-Brighton Jewish Community Fund of the CJP.